How long will it take for my order to be processed?
Orders placed Monday-Friday before 5pm EST will begin processing that day, excluding holidays, and will ship within 48 hours pending credit card approval and availability. All orders placed on Friday after 5pm EST will be processed on the following Monday. SAME SKY will email you once your order is shipped.
What are my shipping options and how long will it take to receive my order?
SAME SKY uses FedEx as our carrier. We offer several shipping options including FedEx Ground FedEx Express Saver, FedEx Overnight, FedEx Priority Overnight, and FedEx Expedited Shipping.
Are there any shipping restrictions?
SAME SKY is unable to ship to PO Boxes under any circumstances.
Do you offer gift wrapping?
SAME SKY offers gift wrapping for an additional charge of $2.00 as an option in your shopping cart before checkout. SAME SKY also provides the option to include a message with the gift for a charge of $1.00.
What are your hours of operation?
SAME SKY’s hours of operation are: Monday-Friday 10:00am-6:00pm EST. We are closed major holidays and weekends.
How do I contact Customer Service?
Please email SAME SKY at info@samesky.com or call 917 668 3901 with any questions/comments.
What if an item is out of stock?
If an item you are interested in is out of stock you may email us at orders@samesky.com.
Can I order by phone?
Same Sky does accept phone orders. A customer care representative will be happy to make the purchase for you, and your privacy is guaranteed as it is when purchasing online. Please call us at 917 668 3901.
What is your return and exchange policy?
Exchanges are accepted on merchandise within 30 days of receiving your goods. SAME SKY only offer returns if merchandise arrives damaged. Please note: shipping and handling charges are non-refundable.
How do I exchange an item?
You must first send an email to info@samesky.com before you send any merchandise back. When your return is approved, you will receive further instructions on how to complete your return. Please securely pack and seal the return merchandise, and include a copy of the invoice with a note explaining your reason for the exchange. Once we receive the return merchandise, we will send out your exchange within three working days.
Where do I send my return or exchange?
SAME SKY
Attn: Returns and Exchanges
50 W 57th St 7th Floor
New York, NY 10019
What forms of payment do you accept?
SAME SKY accepts American Express, Visa, Mastercard and Discover.
When will my credit card be charged?
Your credit card will be charged once your purchase has been submitted, providing that your credit card has been approved.
Is it safe to use my credit card?
Yes, SAME SKY’s site employs (SSL) Technology to keep your information safe and confidential.
Is my personal information kept private?
SAME SKY is committed to respecting the privacy rights of our customers and all visitors to our website.
Do you charge sales tax?
Sales tax is charged only to states where SAME SKY website has a physical presence. Currently, SAME SKY has a physical presence in New York. The sales tax in New York is 8.875%.
How do I know if an item will fit me?
Our bracelets come in sizes small and medium. A small bracelet fits a wrist that is 6-7 inches. A medium bracelet fits a wrist that is 7.5 to 8.5 inches. Please note that your bracelet will stretch to fit your wrist comfortably with time.
What happens is a thread is sticking out of my bracelet?
Don’t worry about it! Simply cut the thread that is sticking out. The bracelet will not fall apart as it is crocheted tightly and securely.
What happens if I break a bead off by accident?
Again, don’t stress about it. One bead falling off will not cause the bracelet to fall apart. There are 150 – 160 beads on each bracelet so one or even two beads falling off will not change the aesthetic of the bracelet or the durability. Please remember that the the beads are glass and to be delicate with your bracelet.
How can I modify my order?
Please be advised that once an order has been placed we are unable to make any modifications to the order, including cancellations. If you have accidentally ordered the wrong item, or chosen the incorrect shipping method please email orders@samesky.com immediately for further assistance.
How can I sell SAME SKY Bracelets in my store?
If you are interested in carrying SAME SKY bracelets in your store please contact elizabeth@samesky.com.
How much income do SAME SKY artisans receive from making SAME SKY bracelets?
SAME SKY artisans earn an income that is substantially greater than the average wage earned by most women in Sub-Saharan Africa. SAME SKY artisans are paid per bracelet and are given a salary at the end of each working week. On top of their salary, they are given a hot meal daily at work and a transportation stipend to and from work.
How does my purchase impact SAME SKY artisans?
With your purchase, you are able to provide SAME SKY artisans with a sustainable income that is far greater than the average living wage earned in Sub-Saharan Africa. The more sales and orders we generate, the more women we can employ and provide sustainable incomes. Your purchase enables women artisans to provide food, shelter, healthcare, education, school uniforms and more to themselves and their families. As many of our artisans are HIV-positive, their immunity systems have also strengthened and red blood cell level intakes have increased.