Frequently Asked Questions

HOW CAN I CARE FOR MY SAME SKY JEWELRY?

Your jewelry is made of the finest glass beads by an artisan. Our materials are carefully selected for their quality, durability, and tactility. You can expect slight variations in every piece as your jewelry is uniquely hand-crafted.

Things To Avoid: liquids, prolonged exposure to direct sunlight, and extreme temperatures.

 

WHAT IS THE SHIPPING PROCESS?

Products ordered online with standard shipping are shipped via USPS; shipping time is typically 3-5 business days. For fast delivery date or expedited shipping, select FedEx shipping. Due to COVID-19 and shipping demands, we cannot guarantee shipping times.

If there is an issue with the delivery of your order, please contact Same Sky and one of customer service representatives will contact the carrier. Same Sky is not responsible for shipping delays or lost/stolen packages. 

HOLIDAY SHIPPING DEADLINES

**Orders received after Monday, December 13th may not be guaranteed delivery by Christmas.**

We cannot guarantee holiday delivery. Below are the deadlines by shipping class as listed on the USPS and FedEx sites respectively. For more information please visit their websites.

USPS (U.S. Postal Service):
First Class - Friday, December 17th
Priority - Saturday, December 18th
Priority Express - Thursday, December 23rd
2-Day - Tuesday, December 21st
Overnight - Wednesday, December 22nd

 

WHAT ARE YOUR COVID-19 PRECAUTIONS?

We are following the guidelines put forth by the CDC regarding COVID-19 including: social distancing, mandatory face masks, latex gloves, and sanitizing procedures.

 

CAN I TRACK MY ORDER STATUS?

Upon successfully placing an order, you will receive an email with your tracking number. You can also contact us at info@samesky.com for a status update of your order.

 

DO YOU SHIP INTERNATIONALLY?

Yes! We ship internationally. Any additional shipping charges, duties, and taxes will be billed to the recipient. Same Sky is not able to discount or provide reimbursement for any additional fees associated with international order. If a country is not listed at the checkout, please contact us at info@samesky.com to coordinate delivery.

Same Sky does not provide return shipping for international orders and is not responsible for any additional fees associated with return shipping for exchanges.

 

WHAT IS THE REFUND/RETURN POLICY?

We are unable to offer refunds due to our fundamental mission to provide employment to women artisans. 

 

MY JEWELRY HAS BECOME DAMAGED. CAN IT BE REPAIRED?

We offer repairs on most jewelry purchased from Same Sky. All repairs need to be assessed by Same Sky to determine the best method for repair. Pricing for repairs vary depending on the repairs needed. Please contact info@samesky.com for more information.

The Pavé Radiance Collection is made of pavé beads, it is normal for some crystals to become loose over time. These bracelets are not able to be repaired.

 

IS MY CREDIT CARD/PERSONAL INFORMATION SECURE?

Orders and sales completed on the Same Sky website are encrypted and secured.

 

WHAT ARE THE LEGAL TERMS?

You agree, as a condition of use of this Same Sky website, to indemnify, defend and hold harmless Same Sky Design Corp and its members, managers, investors, officers, employees, agents and the assigns of same, from and against any and all loss, costs, expenses (including reasonable attorneys’ fees and expenses), claims, damages, liabilities, and other injury related to or associated with your use of this Same Sky website and any violation of this Privacy Policy by you.

This Privacy Policy constitutes a contract made under and shall be governed by and construed in accordance with the laws of the State of New York, USA.

 

WHAT IS YOUR PRIVACY POLICY?

Your privacy is important to us; we work hard to protect your identity, and any information you may provide. The Same Sky Privacy Policy applies specifically and only to the Same Sky website, and does not extend to partners named in, or sites linked to the Same Sky website. Any information you provide about yourself or any organization you represent, either directly on the Same Sky website or in response to our website, is treated as strictly confidential.  We do not sell, rent, lease or share with other entities the information you provide on this site.

 

OTHER QUESTIONS?

If you need additional help, please contact us at info@samesky.com or call us at 212-541-9444.