Frequently Asked Questions
WHERE DOES THE MONEY GO?
100% of net proceeds are reinvested to train and employ more artisans in need.
HOW CAN I CARE FOR MY SAME SKY JEWELRY?
Your jewelry is made of the finest glass plated beads in a myriad of colors and sizes. Our materials are carefully selected for their quality, durability, and tactility. Expect slight variations in every piece as your jewelry is uniquely hand-crafted.
Things To Avoid: liquids, direct sunlight, general wear and tear
WHAT IS THE SHIPPING PROCESS?
Products ordered online with standard shipping are shipped via USPS; shipping time is typically 2-3 business days. For a guaranteed delivery date or expedited shipping, select FedEx shipping.
If there is an issue with the delivery of your order, please contact Same Sky and one of customer service representatives will contact the carrier. Same Sky is not responsible for shipping delays or lost/stolen packages.
CAN I TRACK MY ORDER STATUS?
Upon successfully placing an order, you will receive an email with your tracking number. You can also contact Same Sky for a status update of your order.
DO YOU SHIP INTERNATIONALLY?
Yes! We ship internationally. Any additional shipping charges, duties, and taxes will be billed to the recipient. Same Sky is not able to discount or provide reimbursement for any additional fees associated with international order.
Same Sky does not provide return shipping for international orders and is not responsible for any additional fees associated with return shipping for exchanges
WHAT IS THE REFUND/RETURN/EXCHANGE POLICY?
We are unable to offer refunds due to our fundamental mission to provide employment to women artisans. We do offer store credits and exchanges for 90 days after purchase. If for some reason customers wish to return or exchange an item within the first 30 days they may do so free of penalty. After 30 days, customers may still exchange or return items but a 15% restocking charge will be deducted. After 90 days, customers return requests will be handled on a case to case basis.
MY JEWELRY HAS BECOME DAMAGED. CAN IT BE REPAIRED?
We offer repairs on jewelry purchased from Same Sky. All repairs need to be assessed by Same Sky to determine the best method for repair. Pricing for repairs vary depending on the repairs needed. Please contact firstname.lastname@example.org for more information.
IS MY CREDIT CARD/PERSONAL INFORMATION SECURE?
Orders and sales completed on the Same Sky website are encrypted and secured.
WHAT ARE THE LEGAL TERMS?
If you need additional help, please contact us at email@example.com or call us at 917.668.3901.