Frequently Asked Questions
HOW CAN I CARE FOR MY SAME SKY JEWELRY?
Your jewelry is made of the finest glass beads by an artisan. Our materials are carefully selected for their quality, durability, and tactility. You can expect slight variations in every piece as your jewelry is uniquely hand-crafted.
Things To Avoid: liquids, prolonged exposure to direct sunlight, and extreme temperatures.
WHAT IS THE SHIPPING PROCESS?
Products ordered online with standard shipping are shipped via USPS; shipping time is typically 3-5 business days. For fast delivery date or expedited shipping, select FedEx shipping. Due to COVID-19 and shipping demands, we cannot guarantee shipping times.
If there is an issue with the delivery of your order, please contact Same Sky and one of customer service representatives will contact the carrier. Same Sky is not responsible for shipping delays or lost/stolen packages.
HOLIDAY SHIPPING DEADLINES
**Orders received after Monday, December 13th may not be guaranteed delivery by Christmas.**
We cannot guarantee holiday delivery. Below are the deadlines by shipping class as listed on the USPS and FedEx sites respectively. For more information please visit their websites.USPS (U.S. Postal Service):
WHAT ARE YOUR COVID-19 PRECAUTIONS?
We are following the guidelines put forth by the CDC regarding COVID-19 including: social distancing, mandatory face masks, latex gloves, and sanitizing procedures.
CAN I TRACK MY ORDER STATUS?
Upon successfully placing an order, you will receive an email with your tracking number. You can also contact us at firstname.lastname@example.org for a status update of your order.
DO YOU SHIP INTERNATIONALLY?
Yes! We ship internationally. Any additional shipping charges, duties, and taxes will be billed to the recipient. Same Sky is not able to discount or provide reimbursement for any additional fees associated with international order. If a country is not listed at the checkout, please contact us at email@example.com to coordinate delivery.
Same Sky does not provide return shipping for international orders and is not responsible for any additional fees associated with return shipping for exchanges.
WHAT IS THE REFUND/RETURN POLICY?
We are unable to offer refunds due to our fundamental mission to provide employment to women artisans.
MY JEWELRY HAS BECOME DAMAGED. CAN IT BE REPAIRED?
We offer repairs on most jewelry purchased from Same Sky. All repairs need to be assessed by Same Sky to determine the best method for repair. Pricing for repairs vary depending on the repairs needed. Please contact firstname.lastname@example.org for more information.
The Pavé Radiance Collection is made of pavé beads, it is normal for some crystals to become loose over time. These bracelets are not able to be repaired.
IS MY CREDIT CARD/PERSONAL INFORMATION SECURE?
Orders and sales completed on the Same Sky website are encrypted and secured.
WHAT ARE THE LEGAL TERMS?
If you need additional help, please contact us at email@example.com or call us at 212-541-9444.